2 - 4 Years
Job Title : - Team Lead
no of Vacancies : 11
city : Bengaluru, Karnataka, India
responsible in Managing the Team of 20 to 30 Agents.
setting and Meeting Performance Targets for Accuracy, Efficiency, and Quality
ensuring Meeting Clint’ssla.
monitor and Track the Performance with Respect to Sla’s, Client Satisfaction.
maintaining Up-to-date Knowledge of Processde velopments.
assist with Assistant.manager/manager from the End User’s Point Ofview.
monitor the Performance Standards of the Team Against Planned Objectives, and Recommending And/or Taking Corrective
the Document, Examine and Report Quality Issues Their Response and Suggest Possible Improvements.
taking Care of Attrition and Shrinkage.
qualification & Experience:
drive the Team to Achieve Quality Targets.
work Experience : 2.00 Yrs - 4.00 Yrs
ctc (annual) : 3.50 Lacs - 4.20 Lacs.
|Salary||3 Lac 50 Thousand To 4 Lac 25 Thousand P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service / Operations|
|Work Experience||2 - 4 Years|
|Qualification||Other Bachelor Degree|